Why is my medicine not the same color or shape as before?
If your pills look unfamiliar, don’t worry – that’s normal. Generic versions of medications don’t copy the exact appearance of brand-name drugs, which are often protected by design. What matters is what’s inside: the same active ingredient, doing the same job, in the same dose.
Are generics as good as the originals?
Yes, absolutely. Generics are held to strict quality standards and are made to work just like the originals. They go through thorough testing to make sure they’re just as effective. The difference isn’t in performance – it’s mostly in packaging and price.
Will the name on the packaging match the brand I know?
Not always. Generic medications often go by their chemical or international names, not the brand names you might see on TV or at your local pharmacy. If the active ingredient and strength match, you’re getting the same treatment – just without the branding.
How soon will I have my order in hand?
Once your package ships, standard delivery usually takes about 5 to 7 days. If you’d like it a bit faster, choose our courier option at checkout – that typically gets your order to you in around 3 to 5 days after dispatch.
Can I track my package?
Yes – if you picked the Trackable Courier option. Once your order ships, your tracking number will be ready within a few days, usually by day 3 or 4. If you went with standard Unregistered Mail, it’s a more basic service and doesn’t include tracking.
Where do I follow my order?
Just log into your account on our site. Head to “My Account,” select your order from the list, and click the tracking link. You’ll see the latest updates there. If you’re waiting on more than one package, you’ll have separate tracking numbers for each one.
Are the meds safe?
They are. Everything we ship comes from licensed manufacturers and is checked for quality and consistency. The standards for safety and effectiveness apply equally to all medications, from brand-name options to generics. Have questions? Our team is always ready to talk things through.
Still waiting for your order?
Sometimes shipping takes a little longer, especially around holidays or if customs slows things down. If your delivery’s running late, reach out to our Customer Support team anytime – phone, email, or live chat. We’ll look into it right away and either send a free replacement or offer a refund, depending on what works better for you.
Got the wrong item?
That shouldn’t happen, but if it does, we’re on it. Let us know what’s off, and we’ll sort it out quickly. We can send the right item, refund your payment, or add a credit to your account – whatever makes things right.
What if I only received part of my order?
Sometimes, larger orders are split into separate packages to avoid customs delays. If one parcel arrives first, don’t worry – the rest is likely just a few days behind. You can track each one individually, or reach out and we’ll check for you.